The Great Indian Art believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:
Returns & Replacements
To be eligible for a free return, the item must be unused, in its original condition, and returned with original packaging along with the invoice or proof of purchase.
For framed and unframed prints, replacements are only applicable if:
- The frame or glass is broken
- The print is damaged
- You received the wrong artwork
Customers must inform Dessine Art within 48 hours of delivery, along with clear photos showing the issue as proof.
Dessine Art will not be liable for replacement or refund requests made after 48 hours from delivery.
Non-returnable items
- Gift cards
- Certain health and personal care items
Partial refunds (if applicable)
Partial refunds may be granted if:
- The item is not in its original condition
- The item is damaged or missing parts for reasons not caused by us
- The item is returned after 7 days of delivery
Note:
- Refunds are applicable only for original paintings
- COD charges are non-refundable
Cancellation Policy
All artworks are customized as per your order, and production begins shortly after the order is placed.
- Orders cannot be cancelled after confirmation and payment
- Cancellation is only possible within 2 hours of placing the order, before production begins
- For cancellation requests, contact us immediately to check eligibility
Split COD Orders
- The advance payment (10%) is non-refundable after 2 hours
Product Change Requests
If you wish to switch to another product:
- Inform our team within 24 hours of placing the order
- We will assist you with the replacement
Refunds
Once your return is received and inspected, you will be notified via email regarding approval or rejection.
If approved:
- Refunds will be processed to your original payment method within a few business days
Important Notes
- Refunds are applicable only for original artwork in original condition
- Customized framed artworks and framed prints are not eligible for refunds (replacement only)
- Decorative Art Plates are non-refundable and eligible only for replacement in case of damage or incorrect delivery
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank (processing times may vary)
If the issue persists, contact us at info@thegreatindianart.com
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged (frames, glass, or prints).
To request an exchange:
- Email us at info@thegreatindianart.com
- Send the item to:
Shipping Returns
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- Return shipping costs will be deducted from refunds (if applicable)
Delivery times for exchanged items may vary based on location.
For items above $75, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
We do not guarantee receipt of returned items without tracking.